It's proven time and again that an organisation -- whether a profit or non-profit enterprise -- only stays in business by satisfying its customers and that what keeps customers satisfied is motivated staff. And what motivates staff? Leaders.
Charles Handy, the management guru, says that for him organisations, first and foremost, are fascinating collections of people. The point, Handy says, is to make them into productive and useful communities. And that's a big job.
Using an holistic approach based on the
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